Shipping policy
Thank you for shopping with Hesacore. We strive to ensure that your order arrives quickly, safely, and in perfect condition. Please review our shipping policy below for all orders placed through shop.hesacore.com
Processing Time
All orders are processed within 1 business day (Monday through Friday, excluding holidays).
Orders placed after 12:00 PM (EST) will be processed on the following business day.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Options and Rates
We currently ship exclusively within the United States.
All domestic orders include free shipping via USPS Standard Service.
Additional express or alternative carriers (UPS or FedEx) are available at checkout for an extra charge, which is calculated based on carrier rates and destination.
Available options:
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USPS Standard (Free) – Estimated delivery in 3–5 business days
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UPS or FedEx (Paid by customer) – Estimated delivery in 3–5 business days
Delivery Times
Estimated delivery time for all orders is 3–5 business days from the date of shipment.
Delivery times may vary slightly during peak periods or due to carrier delays beyond our control.
Shipping Coverage
We currently ship to all U.S. states, including Alaska and Hawaii.
At this time, we do not ship to U.S. territories, including the U.S. Virgin Islands.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s progress.
Lost or Delayed Shipments
Hesacore is not responsible for delays caused by the carrier, incorrect addresses provided by the customer, or unforeseen weather or logistical events.
If your order appears lost or significantly delayed, please contact our support team at shop-usa@hesacore.com for assistance.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are unable to guarantee address changes after an order has been submitted.
Questions
If you have any questions about your shipment or need further assistance, please contact us at: